Arbor

User Rating: 1 out of 5 stars

This business is a very poorly run business and much to expensive for the services offered as they are not personal people at all. It is important for elderly dementia and alzimers patients to have a qualified resident on duty 24 hours a day. On weekends, the cleaning staff and cooks are the only people there, other than the nurses at The Terrance, the nursing home facility. When a situation arises during a weekend, the residents are shushed about and basically told to mind their own business. There have been incidents of falls that the staff is not even aware of because they are not available at all times for these elderly residents. These elderly people are all living there because they cannot live on their own, but many of them are still fully functional in their minds and their feelings, which are hurt quite frequently. Family members are becoming very concerned about the impersonal care given and the lack of sincerity from the director. It is against all health codes that an employee work serving food to these residents in flip-flops. That in itself needs to be reported and investigated. In asking for the name of the Investment Group that owns this facility, it will not provided assuming they do not want complaints to be filed or known by the investors. I would hope these investors would be more sympathatic to the needs of their residents, but they treat them like they are constant complainers, when in fact, someone that is connected with the company should investigate. If a complaint is mentioned to the directors, they are very defensive and do not follow up on the issues at hand. Some people struggle very hard to pay their extremely high monthly rent and the care is not worth the price, but if it were run by more professionally trained and caring directors, I think that the outcome of The Arbor would be a good impression in the community rather than one that just pays their bills and it is just a job to them. Anyone in this profession should be more concerned and not so quick to dismiss the residents due to the fact that they are aging, which is a process that cannot be stopped, but the help there is poor quality and I am hoping that someone will take notice and have a meeting with the investors and the residents, rather than the director and the residents, because I do know that the director does not bring the issues at hand to the attention of the owners and investors. I can only hope that the other businesses in Ruston, Farmerville and Bastrop are not run as poorly as The Arbor in West Monroe. The staff turnover is understandable because of the way the staff is treated by the Directors. It is very understandable to the staff that actually does care because they are told not to get personal with the residents. What I wonder is this: Just what is an Assisted Living Home all about? Isn't it about caring and compassion? The Arbors lacks these important qualities, not in the cleaning workers or the kitchen workers, or the ladies that do wear scrub suits which is much more professional than the way the Directors and Secretary dresses. It is the Directors and Activity Directors that do not seem to know how to handle their jobs to the best of their abilities. Again, it appears to be just a job to them. It is also disturbing to see the Directors walking up and down the halls eating their lunch from their plates. They should take their meals either with the residents or in their offices rather than eating and occasionally dropping food on the floor, but they are too busy talking with one another to realize that much of what they do is just complete and totally unethical in this business environment. I think a letter to our local Health Department is in order to get The Arbor back on track. This observation is over a number of years. And a Letter to the Health Department of Ouachita Parish is being drafted by concerned citizens.

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