Blockbuster Video

User Rating: 1 out of 5 stars

I returned to the store after renting 3 dvd's because one dvd did not play on any of my 3 dvd players. The dvd kept freezing then skipping. The clerk looked at the returned dvd and said, "This dvd is barely even scratched." I said, "I know. It's weird." and explained that it did not play on any of my 3 dvd's. He pulled out a different copy of the dvd, looked at it, and said, "This one isn't going to work for you either. It's got more scratches than the first one." I reiterated that I had tried the first cd on three different players, and this would indicate that there was something wrong with the dvd. He argued that I would most likely have the same problem because the new dvd had scratches. I said, "I rent dvd's from Blockbuster all the time. I don't usually have problems playing dvd's. There's nothing wrong with my dvd players. There's something wrong with THAT particular dvd." For some reason, he was really bent on insisting that the second dvd wouldn't play. He clearly became irritated as I insisted that he exchange the dvd, and let me try the second dvd. He finally said, "Okay, but I'm warning you that it probably won't play." (fyi the second dvd played fine) When I called earlier to say that I was returning with the dvd, a clerk said that I would receive a free rental card for the inconvenience of having to return to the store. When the young man helping me exchanged the dvd's, he said, "You're all set," and he didn't mention that he was giving me a free rental for having to return. So I asked the young man if I had "a credit" because I had to bring the dvd back. He made a point of saying, "No, you don't have a credit." In other words, rather than letting me know that he would be giving me a free rental card, he made a point of answering my question literally by saying "No, you do not have a credit." So I said, "But the other guy said I would get a free rental card, and he replied in an irritated tone, "That's right...you have a rental card, not a credit!" Incidentally, when I got home, I tried to logon to www.blockbusterfeedback.com as suggested on my receipt. However, the link to that site is broken. Well, I don't think I'll be returning to this video store. I really don't need to be treated badly over something so simple as the exchange of a 99 cent video.

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User Rating: 1 out of 5 stars

Pamula & Jessica provided horrible customer service over a $2.00 late fee that we promised to pay on our next visit. After telling Pamula the manager that we were cancelling our account, she simply replied "OK". We have been long time members of Blockbuster until this evening... Way to go Pamula & Jessica (Great Customer Service)!!!

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