Lute Riley Honda

User Rating: 5 out of 5 stars

Nice people; easy and quick experience. I will definitely buy from Lute Riley again.

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User Rating: 1 out of 5 stars

My girlfriend and myself went to Lute Riley Honda in Richardson to see about purchasing a used car. We met with a salesman and he informed us that before he could speak to us about purchasing a car, I had to sign an “agreement” that stated that if the both of us agreed upon a price, I would purchase the car. I told him I really didn’t see the need to sign this “agreement” but he said if I didn’t, he could not show us any cars.

I reluctantly signed the “agreement” only because my girlfriend found a car she liked. We then started negotiations on the price. He kept pulling the old routine of going back to the manager when I made counter-offer to their “final price”. I was getting tired of this and finally when it became apparent we would not agree on price, we got up to leave.

As we were walking out, I saw the salesman speaking to his manager who I later found out was Troy Woods. As we walked outside, Troy Woods came after us. It was night time and we had just stepped out of the building and he followed us outside. He walked toward us in a threatening manner and he started talking to me in a very loud voice, angry voice.

He said I had signed an agreement to purchase a car and now I was backing out of our “agreement”. I told him that we had not agreed upon a price so I was not bound to buy anything. He stared yelling at me, telling me my word was no good and generally doing his best to harass us and embarrass me in front of my girlfriend, which I think was his main intention.

I could not believe someone that represented a company would act in this threatening, harassing manner. As you could imagine, I was very angry. The next day I sent a letter to Lute Riley Honda about what had happened. They responded to my letter basically defending his harassing behavior as being an aggressive sales manager.

I would advise anyone looking to purchase a car to avoid this place unless you want to be forced to sign an “agreement” and then verbally harassed and embarrassed if you don’t purchase a car. I have never heard of a car dealership pulling this kind of unethical sales tactic.

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User Rating: 1 out of 5 stars

i'm sorry to say it, but i heve never been so mistreated in my life. it all came about that i have never made a big purchase in my life before. the people in financing offered me a "deal"- an used car the size of cell phone from the 80's. all for $22000, incluiding finance fee. the guy in charge, adrian, became angry when i would not agree to such offer. he even began to talk in a very lound voice and made sure everyone heard that i could not find a better deal anywhere else due to my credit, or lack of thereof. i just did what a big girl should- i found another place that gave me 5.0% financing on an 07 comfy sedan. total price, much more less that i would 've paid at this place. they are a bunch of clowns, liars, and jerks. buyer beware!

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