One time my parents were left in San Antonio and waited there for 12 hr…The company explained that they were short in buses due to a lawsuit since one of their passenger died. Last Friday, I bought tickets for my sister, niece and aunt. They suppose to leave on Sunday at 8pm… However, on Sunday they told us that my aunt wasn't on the list…. The supervisor, which it was lady with a really bad attitude, tried to blame on us…. when she realized that it was their fault, she just turn around and left…. the driver was the one who called us and solved the problem… Definitely it is time for us to look for other options!!!