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| About: | Full banking services are offered by Extraco Banks. |
| Categories: | Communications & Networking, Banks, Other Real Estate, Investment Brokerages, Real Estate Financing, Personal Financing, Computer Communications |
| Specialities: | Banking Services, Insurance, Member Fdic/Equal Housing Lender, Mortgages, Technology, Wealth Management |
The people at Extraco Banks are friendly, helpful and kind. However if you intend to do any online banking, be advised: the online experience Iâve encountered has been hideous, dreadful and fraught with pitfalls. Itâs almost impossible. First, you have to call customer service. They mail you a form to fill out by snail mail. Then you wait for an e-mail to be sent to you. Weâre already talking two weeks of waiting just to gain online access to your own bank account. Then you go on line for the first time, you need the number e-mailed to you. Then you have to change passwords, and each time you go online you encounter more and more levels of torture. You must remember account numbers, passwords, PINs (which you didnât know you had) and finally youâre kicked out for not knowing all the information. You then call another customer service number⦠Itâs the most painful online experience Iâve ever had to endure. I donât think they want their customers to use this service. Thatâs the only thing I can think of as to why they made it so difficult to do.
Great Bank: Wonderful service and super assistance. Lots of programs.