Extraco Bank

User Rating: 3 out of 5 stars

The people at Extraco Banks are friendly, helpful and kind. However if you intend to do any online banking, be advised: the online experience I’ve encountered has been hideous, dreadful and fraught with pitfalls. It’s almost impossible. First, you have to call customer service. They mail you a form to fill out by snail mail. Then you wait for an e-mail to be sent to you. We’re already talking two weeks of waiting just to gain online access to your own bank account. Then you go on line for the first time, you need the number e-mailed to you. Then you have to change passwords, and each time you go online you encounter more and more levels of torture. You must remember account numbers, passwords, PINs (which you didn’t know you had) and finally you’re kicked out for not knowing all the information. You then call another customer service number… It’s the most painful online experience I’ve ever had to endure. I don’t think they want their customers to use this service. That’s the only thing I can think of as to why they made it so difficult to do.

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel

User Rating: 5 out of 5 stars

Great Bank: Wonderful service and super assistance. Lots of programs.

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel