Knapp Chevrolet

DO NOT PAY FOR NAVIGATION! Our new 2009 Chevrolet Traverse LTZ came with a $2000 Navigation System that doesn't work! When we test drove our vehicle the Navigation DVD was not in the system, therefore, you could not test it. It wasn’t until we took delivery of the vehicle and arrived at home that we discovered this serious problem. I truly feel ripped off and cheated after paying $2000 for such an upgrade that obviously was falsely advertised to us at the time of purchase.

Parkway Chevrolet has had our vehicle longer than we have since we purchased it and has placed hundreds of test miles on it, not to mention dings and scratches that have added character to our new vehicle. The dealership has concluded that there is nothing that they can do for us. They won't even refund our $3000 for the system that doesn't work. They also had a General Motors Representative visit and test drive our vehicle and he also will do nothing for us, as well. The owner of this dealership is extremely rude and unprofessional and I won't even waste your time to speak of the service department’s management and staff’s unprofessional customer service skills. The only pleasant person is their wonderful day-time receptionist Jess. Parkway wanted to blame GM for all the problems.

The dealership’s service manager first accused our after-market Clifford alarm system of causing the problem, so we contacted the installer and had it removed (another $600 loss), even though we called and complained the first night before the alarm was installed. Our navigation system will not get you to an entered destination. It doesn’t even get close to the target. When you attempt to display your current location, it is off by several blocks from the actual GPS location. Why would you purchase such an upgrade at such a high cost that doesn’t provide accurate information? It is worthless!

I recently took my vehicle for repairs to knapp body shop, and i have had the worst experience ever, they told me the work would take 4 bussiness days, today has been day number 14 and they have not completed the work, furthermore they (body shop) personnel have lied and deceived me about the exact date my vehicle would be completed, to make things even more frustrating they have become down right rude and cynical, I will never use their service again much less recommend them to anyone. With this experience i am convinced that i will use a smaller shop in size, but bigger in quality and customer service.

this is the best place to buy a car. they don't rip you off. there really honest. and thank's to Ms. Penny