I have a 58” Panasonic Plasma TV which required service. It was covered by an extended warranty from Mack TV which required me to use Bammel TV to do the work. The short story – it took 2 months from the time Mack approved the initial diagnosis until the TV was working again. I can attribute 1 week of this total time back to Mack for time required to approve the repairs after diagnosis. The remaining time was due to poor service from Bammel. During this time we had to regularly call and prompt Bammel into action. It was incredible that they seem to just forget about us until we called to inquire and then this seemed to again prompt them into some action. We were misled several times about expected delivery of parts which didn’t happen. The actual serviceman seemed very good and was able to diagnose and install the required parts when received. They get 2 stars instead of one because they did eventually get the TV fixed. If you have to use Bammel TV, my advice is to call every other day to keep things moving.