Helfman Dodge

User Rating: 1 out of 5 stars

I had a very bad experience at their body shop. I took car after I had a scratch on driver side door. They said the door needs to be replaced. After the repair, the widows were not rolling up predictably, sometimes it hesitate to roll up. The mirror control switches were broken. The right side mirror stopped turning. When I took back to the body shop next day, they are saying it is not related to their repair. He says this is switch failure and a coincidence that it happened now!!!
PLEASE DON’T EVER TAKE YOUR CAR TO THIS BODY SHOP.

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User Rating: 1 out of 5 stars

I referred my parents to go there after comparing prices throughout Houston and HELFMAN DODGE did have competitve price. I spoke with Jorge Acosta (salesperson) letting him know what all features we were looking for. At the beginning, it was Hi.. how are you doing... and once the deal was done, it's like if they really don't care who you are. There were several problems / incidents that happened after the sale. It took weeeeeeeeks for service to be done on the car. One promise Jorge made, was giving me a referral bonus. It took one month of given the go-around and finally I had to speak with his manager (Keith) who was very rude, to check status on referral, and this was his response, ""WE CAN NOT GIVE YOU ANY REFERRAL BECAUSE WE LOST ALOT OF MONEY ON THE SALE OF PRICE OF CAR GIVEN TO YOUR PARENTS. AS IT IS, WE LOST $500 FOR PUTTING THE SELF REMOTE STARTER".. Is it my fault that Helfman Dodge lost $$ on the sale of car...Noooo... why wasn't I told something in the beginning and instead of having to wait a month to hear this. Also, I told him that if I knew my family and I were going to be treated this way after the sale, we could have gone to CLEARLAKE DODGE where we originally had gone since all my family have bought all their cars there... and KEITH said" WELL I WISHED YOU WOULD HAVE BECAUSE WE DIDN'T MAKE ANYTHING ON THE SALE OF PRICE OF CAR" My jaw dropped after hearing a MANAGER tell this to you. and to finalize the call ... I told him that it will be the last time I ever refer someone to HELFMAN DODGE and his response " THAT'S FINE WITH ME.. NO PROBLEM!"

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User Rating: 1 out of 5 stars

Called Helfman Dodge Incorporated to get approval for loan and talk to Rendell at new truck sale. They told me that I was approved for $23650 at 8.3% interest rate. I drove there from my house, to be lied to not one time but three times in three different visits. Once I got there they informed me that my price of the truck is $24900. I feel like I was deceived and lied to by Rendell and the biggest liar in Helfman Dodge the general manger Steven Wolf. They are crooks!!

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