Champion Toyota Gulf Freeway

User Rating: 1 out of 5 stars

Warning!!! Warning!!! Make sure you read over everything they give to you!!!! If you have an aircard dont tell them you have one. They are known for being shaddy and misleading. When you get the paper for whatever the ofter is make sure they explain it to you in details! Dont go to Thomas or Saliv (i think that what their same is) they are shaddy people the worst customer service I have ever experience. Just make sure you watch your back when you are over at this loaction. I ended going to Stars Toyota in League City and getting a better deal and much better customer service. ***Be Aware***

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User Rating: 1 out of 5 stars

I visited this Champion Toyota Gulf Freeway July 11, 2009. Took of in my truck signed the agreement and went on my way. It was like 11:30pm at night and the truck had little gas. The sales guy Ruri Salinas told me to go back and fill it up on Wednesday July 15, 2009. I did just that. When i got there was told by Ruri that the bank had approved my loan and I needed to sign a new contract. The problem was when I got to signing the contract the contract went from 60 months to 48 months. Making my payments higher and my interest rate was like over 14%.
I was very dissapointed with this delership and turned in the truck. Like they let people out the door before approving them are come back later and want more money down. I don't think so.

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User Rating: 1 out of 5 stars

When i arrived, no one came out to see what i was interested in. I walked around for a little while, but then went inside to find someone that could answer my questions.

Samuel Guerrero was my “sales consultant.” We talked and looked at different Tacomas for a while and test drove a nice 4×4 model with the TRD edition. The only complaint i have with Samuel is that when i asked to see a breakdown of what options it had, he changed the subject.

I didn’t want to buy a car that day and was upfront with Samuel about that. He asked me what price it would take to get the car out the door with me in it that day, i named a price and he said “ok.” But since i didn’t want to buy a car and had told him, i still was uncomfortable with the deal. I made that clear, but he still proceeded with the transaction.

Then, when i was on the phone with my car insurance company, i backed out of the deal and went home because i wanted to think about it.

(once again, when i showed up i said i didn’t want to buy a vehicle that day)

Two days later, i went back after stopping by a nearby dealer. The nearby dealer said he could beat the price on a 2007 instead of a 2006 which made me a little annoyed that they had said it was “such a great deal.” I assume the extra costs were associated with the “options” that Samuel had avoided telling me about.

So, when i showed up 2 days later… Samuel was with a customer and either didn’t recognize me or gave me the cold shoulder at first. Then i made eye contact with him and initiated the “hello.”

He said he “would be right with me.” After a few minutes, i confronted him again and asked if i could just have a printout of the price we had agreed on the night before so i could think about it and also see if i could get a better price. He said he’d work on it. A few more minutes passed and i went outside with my (2) friends who had accompanied me this day. We looked at the trucks a little bit and then a large African American male, who i was informed was the “sales manager” came out to talk to us. The last time i was there he had talked to some other people and was very abrasive, pushy, and unprofessional. When he came outside, he immediately started talking AT us. I tried to respond a few times and he would have no part of that.

He said that we were very rude and my action was immoral asking for a written quote so i could “go get it beaten by twelve dollars.” I started to tell him that unless it was a sizeable difference, i’d stick with Samuel who had kept me there (some-what against my will) until 11:15 the night before. But i couldn’t get my sentence out before he cut me off.

He said that he heard i had stayed there until 11:15 acting like i was going to buy the truck and then just left. I managed to tell him i was upfront about not having a desire to buy a truck that day, and he dismissed that comment and went back to insulting my integrity.

So, i left with my friends (who had walked away well before i, in disgust)

The time i was there before, he (rude sales manager) had sat down with a fairly timid and extremely polite family and proceeded to tell them that he couldn’t get the color (i believe it was a camery) and that it was either take it or leave the deal that he was giving them that night. He gave them “12″ minutes to decide. (maybe it was 10 minutes?) And the guy just asked for a written quote so he could think about it. HE LEFT ALSO (without buying a car)

The girl who was originally helping him told him that she was being pushy because less than 2% of people come back. NO WONDER! With horrible service like that and pushy sales people backed up by a rude and bully of a sales manager.

I have told 10 people of my experience and will use the internet and any other means i have to let people know of my horrible experience.

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