Lone Star Chevrolet

User Rating: 1 out of 5 stars

never, never, never buy a vehicle from this dealership...you better bring a crystal ball to help with the vodoo math they try on your purchase and do not pay for the protection package...it's already on ALL the vehicles in the lot.

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User Rating: 1 out of 5 stars

DO NOT PAY FOR NAVIGATION! Our new 2009 Chevrolet Traverse LTZ came with a $2000 Navigation System that doesn't work! When we test drove our vehicle the Navigation DVD was not in the system, therefore, you could not test it. It wasn’t until we took delivery of the vehicle and arrived at home that we discovered this serious problem. I truly feel ripped off and cheated after paying $2000 for such an upgrade that obviously was falsely advertised to us at the time of purchase.

Parkway Chevrolet has had our vehicle longer than we have since we purchased it and has placed hundreds of test miles on it, not to mention dings and scratches that have added character to our new vehicle. The dealership has concluded that there is nothing that they can do for us. They won't even refund our $3000 for the system that doesn't work. They also had a General Motors Representative visit and test drive our vehicle and he also will do nothing for us, as well. The owner of this dealership is extremely rude and unprofessional and I won't even waste your time to speak of the service department’s management and staff’s unprofessional customer service skills. The only pleasant person is their wonderful day-time receptionist Jess. Parkway wanted to blame GM for all the problems.

The dealership’s service manager first accused our after-market Clifford alarm system of causing the problem, so we contacted the installer and had it removed (another $600 loss), even though we called and complained the first night before the alarm was installed. Our navigation system will not get you to an entered destination. It doesn’t even get close to the target. When you attempt to display your current location, it is off by several blocks from the actual GPS location. Why would you purchase such an upgrade at such a high cost that doesn’t provide accurate information? It is worthless!

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User Rating: 1 out of 5 stars

I logged onto this dealer's site last night & chatted w/ a rep. I then received an e-mail from the Internet Sale Manager Ted Dowell. I have been looking for about 3 weeks & went through 3 dealers, so far. had gotten approved at the 1st place, not the 2nd, but then the 3rd. I was also trying to find the best deal for me! Isn't that what it's about? Anyway, I checked their inventory & found something I could like, talked to this guy & asked him to do some work, god forbid! He told me they don't like to do work without the customer there because then the customer might go down the street & they're out a sale! Then he said that's what I've already done! First, each place deals with different banks & can't take the other dealers deal. Second, it's about what's best for the customer, right? Apparently not!

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