I rented a margarita machine from Texas Margarita Rental back in August, the machine did not work and no one was able to come and change it, it was bummer. I spoke to Brian and he was very apologetic, gave me a full refund of the rental and the mix and stated he usually goes and changes the machine but couldn t that night. A couple of days later he called and left me vmail stating he was very sorry that something was wrong with the machine and that he wanted to make it up, so for my next party I could get the machine free of rental charge, free mix and free delivery 8 months later I returned his call and he still remembered and this weekend he did as promised delivered a great machine, the party was a success thanks to that machine!! Thank you!! Great customer service, friendly and very professional. I recommend it!!