VIP Cleaners

User Rating: 1 out of 5 stars

Don't bring your cleaning in - you will never get: Customer service and service overall is very poor at this location. I turned in items on a Saturday morning and was told they would be in Monday afternoon - I am still waiting for them to come in and it has been over 2 weeks. Then when I was called to let me know the items would be in on Friday for sure - when I went to pick up on Saturday morning because I could not get there before closing time I was told they did not come in. When I asked why I was not called so I wouldn't make another wasted trip - I was told that it was my responsibility to call not theirs. I was then told my items would be in for sure (once again) by close of business that day (Saturday). I could not make it back by close of business so I figured I would pick up on Monday. It is now Monday and they still do not have my items or are unaware of the whereabouts. I was told to call back and they will let me know if they have them or not. The District Manager on Saturday was very rude and has no customer service skills. I was told that the place they sent the items out to get cleaned was backed up. If I would of been told that in the beginning I would of picked my items up and went somewhere else that would be able to handle the job. The place reeks of cigarette smoke which is really nice when you are coming into a dry cleaners. This was my first time using them and will be my last time. I just cannot believe this dry cleaners would treat people so rudely and have no care for the items that are brought into their establishment.

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