The service was prompt and courteous. However, I think the bottom line results of my visit to the store are suspicious. Road service came when I had a flat. I asked if he thought the tire could be repaired. He inspected the tire carefully while I watched and found no obvious hole. When I reached the store, the customer service rep visited with me on the way to look at my tire. He sounded a little dissappointed and commented that this had been a day of flat tire repair...and as another flat tire repair pulled into the parking lot, I could feel his energy drop. He inspected the tire while I watched and neither of us saw any damage. After the car was pulled into the bay, I was asked to look at the tire and "lo and behold" an obvious hole was in the tire - just above the tread lines and in the unrepairable area of the side wall. The representative expressed his willingness to take the tire off and assured me that things were honest and he just "missed" the hole when he inspected when I quietly commented on the serendipity of the hole appearing when the 4th person inspected. He even took me out to see the tire again. It seemed that his energy sunk when he saw that the hole in the tire WAS quite obvious for one that could not be detected by 3 earlier observers. I have no way to confirm any dishonesty in my transaction...but it is a curious situation that could possibly be fraud.