Sushi Zushi - Colonnade

User Rating: 1 out of 5 stars

My wife and I love sushi and we probably eat it twice a week, so tonight we went to Sushi Zushi for dinner. We were told it would be a 25 minute wait for a party of 2. I can deal with that. After 30 minutes, I checked with the hostess and she said there were still several tables ahead of us. After 1 hour, I checked back again, as it seemed a bit ridiculous. I also heard from others that they had been waiting well past their wait time. I explained we had been waiting an hour and the hostess disagreed, saying that it had not been that long. (BTW, its better for her to just apologize than argue the point - Customer Service 101)Then after showing her the time on my Blackbery that I had sent an email while already waiting, she suddenly remembers that the computer clock is 13 minutes fast. Yes, she actually said 13 minutes. So we eventually get seated and not 5 or 10 minutes later I see the manager talking to the hostess, whom my seat happens to be facing. The manager Chris (as I later learned his name) claimed that she was just explaining what happenned. But when I see the hostess with her cell phone out, re-enacting what I did, both of them laughing, and glancing over at me.... Well, it doesn't feel like you are explaining what happened. It feels more like getting mocked, made fun of, etc. Chris (the manager) and I made eye contact with each other as he laughed and glanced over to us. He knew I had seen them laughing about it. That probably explains why he made himself scarce in that room until we asked for him after we finished our meal and had paid our check.

Mr. Manager, not ok to make fun of customers after they have already received terrible service. Also not ok to allow your employees to do the same. Not ok to ignore that you got caught doing so. And also not ok to not come talk to us after our waitress told you we wanted to talk to you. While I am at it, teach your disrepectful hostess how to properly estimate wait times.

The food is fine, but I can promise you.... never again. Well done Chris!

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User Rating: 5 out of 5 stars

I absolutely love these restuarants. I lived in Japan for seven years and find this sushi amazingly fresh. While the mussels dynamite may not be "authentic" sushi, it is an awesome dish. I also really like the extensive selection of sake's and the chic/cool atmosphere. The bathrooms are spotless.

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User Rating: 5 out of 5 stars

their toreado roll is the best!
very good service. awesome food.

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