| Categories: | All Theaters, Movie Theaters |
Know more details about this business? Click here to share them with your neighbors.
Movie Theatre Customer Service: Regal has a new incentive program, the Regal Club Card, which customers can use to earn points for free movie tickets, drinks and popcorn. The last time I went to the theatre I paid for my ticket while looking for my Regal Club Card; however, the employee informed me that I could not earn my points unless I gave him the Regal Club Card BEFORE paying for my tickets and/or food. So, I asked the employee to refund my tickets so that he could process my points and he refused to do so. I felt the employee gave both my husband and I attitude about refunding our money and reprocessing our tickets. I would have understood if there was a long line, but my husband and I were the only customers in line at the time. The employees at the ticket counter should ask customers if they have a Regal Club Card BEFORE they process movie tickets.