Reid's Cleaners & Laundry

I brought a dress into Reid's on 1700 West Parmer Lane last week. After I picked it up (and paid way too much for it) and got it home, they had shrunk the dress and it was unwearable. I went back in to speak w/ Mike Reid, he said they would try to "block it out" or stretch it back out. After 2 failed attempts at "blocking it out" and 5 trips back and forth to and from Reid's, the dress was still ruined and was not able to be worn. I called Mike this morning and he blamed it on me stating that in his years of doing business, they had never shrunk anything before (which, he lied about after reading numerous reviews online). After arguing with him about how he was in the wrong for shrinking my dress, I asked to file a claim, which he said he would not do. He refused to refund my money, so I could get a new dress. I told him I would report him to the Business Bureau, which I did promptly after hanging up the phone with him ( I urge everyone who has had a similar experience to file a claim with the Bureau to get this man out of business). This man is a terrible business man who gives terrible customer service. He blames the customer for the fact that their cleaning business ruins people's clothing and that is unacceptable. My boyfriend had to then call Mike and argue with him and explain to him that I wore the dress to a job interview earlier that week and it was not me in the wrong. So, not only is Mike Reid a liar, terrible business person he also discriminates against women. At the end of the fiasco, he agreed to mail a check to cover the cost of the dress, but requested to keep the dress. We'll see if the check shows up, I won't hold my breath.

I always take my clothes here. They work miracles on stains and everything. I got capris made into shorts here and the lady who does the sewing made me feel very comfortable!!! I always keep going back and don't plan on changing cleaners!!!

Excellent cleaning service on top of friendly, hardworking employees! The former complaint is an obvious fraud attemp of revenge or what not. Being that on #18, the Reid's cleaners Lakeline location, the exact same user posts the exact same complaint. Do not be scared away! I have my valuable comforter cleaned there constantly & it never fails they have it looking brand new every time!