We do understand that Tim is very frustrated, but also understand that all smart consumers know there are two sides to every story. When aware of the FACTS, it is obvious these are unjustified and slanderous statements by Tim. Every time a vehicle is brought to our facility the customer signs an authorization form that not only approves the fee’s they will be charged but confirms what their concern is and what procedures will be performed. On the first visit, July 18, the concern Tim documented with us was overheating, the temperature gauge went into the red, and the radiator is leaking. The technician verified, on the same day, an extremely large leak from the radiator and recommended a radiator (due to the leak), a thermostat (due to the overheating), a radiator cap (wouldn’t hold pressure), both hoses (due to extremely poor condition), and a cooling system service (due to the condition of the cooling system). Tim approved the work on July 25 and the vehicle was completed and picked up July 28, one day earlier than promised and only 10 days after it was brought in, NOT 2 WEEKS. The total was $967.85, $51.49 less than approved, and not $1250.00. On October 11th, 11 weeks later, not days, the vehicle was brought back with concerns for a fluid leak that Tim believed to be power steering fluid. The technician identified a damaged pressure hose from the power steering pump and also a leak from the water pump. Although Tim was called the same day with an estimate, these items were not approved until the morning of the 21st. A technician volunteered to stay late and finish the vehicle that evening to insure they would have it for the weekend. The total was actually $648.76, and we gave them a discount of $20 due to their parents being such great customers, making the total they paid $628.76, not $660.00. At no time was the vehicle brought in for a squeal. The vehicle was test driven twice, with other employees, and the only squeal noted was from the belt due to damage and coolant contamination from the water pump. David assured Tim that squeal would be addressed with the new belt we included with the water pump replacement. Upon picking the vehicle up, Tim’s wife was frustrated with the Check Engine Light that was on, even though it had been on since the vehicle arrived at the first visit in July, and was not a concern they communicated they wanted addressed. Despite the late night pickup, I took the time to retrieve the code from the vehicle for them (lean condition), and explain the possible causes for FREE. Afterwards, Tim was very frustrated about a squeal from the front end, stating we did all the above items in vain without addressing his primary concern. As a courtesy we inspected his vehicle for the source of this noise, identifying damaged brake pad squealers that were coming in contact with the rotors under specific conditions, not because of worn brake pads. During this FREE inspection we identified that the rotors were below the safe specification and should be replaced, obviously not addressed at the last brake service performed somewhere else on this vehicle. Additionally we modified the squealers for them to eliminate that squeal as well. The vehicle was here a total of 20 days, most of which were spent waiting for Tim’s approval to perform the work that was necessary. Nothing was replaced on Tim’s vehicle that was not necessary for the documented concerns, or that he did not approve to be performed. Because Tim’s statements are completely false, Tim’s comments should be removed from this site.