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| Hours: | Lunch & Dinner daily |
| Categories: | Sushi Restaurants, Japanese Restaurants, Restaurants |
| Parking: | Garage parking |
| Payment: | Visa, MasterCard, American Express, Discover |
| Specialities: | People Watching |
| Amenities: | Kid-Friendly, Open late Fri.-Sat. |
| Cuisine: | Japanese, Sushi |
| Ambiance: | Casual, Family Friendly, Quiet, Romantic |
| Feature: | Bar, Healthy Options, Late Night, Outdoor Seating, Private Rooms |
| Reservations Policy: | Suggested |
| Smoking: | No Smoking |
| Dress Code: | Casual dressy |
| Price: | $10 - $15 |
| Other Contact Info: | Fax: (801) 456-7868 |
We are very occasional travelers to Salt Lake City. My wfe and I went to The Happy Sumo August 8,2009. The restaurant was full so I gave the hostess my cell phone number and said I would be within 2 minutes away. They suggested the wait would be 10 minutes but in fact they called me a couple of minutes later.
Here is the 5 star part: We were seated and quickly met our server, Melissa. We enjoyed spectacular service throughout an evening made even more delightful because of the incredibly warm, friendly demeanor of Melissa. The food was wonderful and the experience as a whole was so memorable that we have vowed to make The Happy Sumo our first restaurant stop the next time we return to SLC. My guess is that althought an earlier reviewer evidently had an unpleasant experience she should try again. Everybody has a bad day once in a while but that reviewer started by saying she had enjoyed several previous visits. Why not try it again? This was the night before we celebrated our fortieth wedding anniversary and we look at the experience as the beginning of a great celebration.
I usually LOVE going to the Happy Sumo at the Gateway. I have brought many first time sushi eaters to Happy Sumo and have always had a good experience. Unfortunately, I just took my family (for some of them it was their first time trying sushi) last night and the service was HORRIBLE. I am truly disappointed and embarrassed for having raved to my family about how awesome Happy Sumo is. We had a party of 9-the largest table in the restaurant and it was hardly busy (a Tuesday night). We were sat before it even picked up. Despite this we were there for at least 25 minutes before the server even came and took our orders and then after taking our order (14+ rolls) she tells us it will take at least 25-30 minutes to make our food! Not to mention we had a 2 year old with us- who we ordered for right away before the 14 rolls- and we had to go up and ask where his food was. In addition, our server completely ignored us, the largest table/party in the restaurant. She would make rounds to near by tables, refill water, bring checks, but never check in with us, ask us how we are doing, or keep us posted on the status of our food. When I pulled her over (30 minutes later) to ask when our food was coming she was VERY snotty and said that she put the order in and that's all she can do. Eventually we had to ask for a manager because we were so unhappy with the service. The manager was receptive and apologetic and agreed to take off the auto-gratuity but only based on our request to do so. In the end this only amounted to about $13 off on a $200 bill. The manager didn't even offer to comp a roll- I mean we ordered a lot of food and beverages- I would've expected something more. She did change our server right after we got our food but in the end the damage was done. In all we had been at the restaurant for just under two hours with horrible service and an overpriced bill. I am sorry to say that will be my last visit to the Happy Sumo- and I will never be referring friends or family there again. Also, in my experience at other sushi restaurants, when I bring in a large party and order that much food most of the time the restaurant/manager are extremely over-attentive and sometimes comp something on our menu just because they appreciate our business. Happy Sumo treats the customer like they don't need their business- so from now on they won't be getting mine.
What a wonderful place!
The restaurant offers really nice menu choices, and truly delivers on quaility and freshness. My server was very warm and attentive. 5 stars and High recommendation from me.
Ps. Happy Sumo has one of the best patios in town.