I have been in this store a couple times with polar opposite experiences. The first time I went I was the only one in the store and received polite assistance and information from the woman I suppose to be the owner. She was very helpful and friendly. They have a great selection and I found it to be a positive experience. Upon further inspection, I found one of the items I purchased had clearly been returned and taped closed. I soon discovered the reason for the return-the item in the package was not what was displayed on the outside of the box. The inner packaging was still sealed and I figured since it was a manufacturer's error it would not be a big deal to return it. I understood that the store has a clear no-return policy but thought it would not be a problem since it had been obviously been returned by another patron. When I went into the store and politely explained the situation to the same woman who helped me with my purchases I was not only informed I could not return it, but that the item in the package was in fact the same item pictured on the box. I was quite puzzled that she would come to that conclusion. She was completely unapologetic and rude. I could not believe it was the same woman I had worked with before. I could only assume it was because of the holiday season and she was overwhelmed by so many customers or it was her evil twin. At any rate, this store has a great selection but spotty service. If you venture in, I hope you go on a good day when the staff is in an agreeable mood. Be sure to check the packaging thoroughly before you purchase a thing. And watch out for the evil twin.