John is the owner and I dealt directly with him. I explained to him that I was having a really difficult time finding a sign co. that would deliver on time and follow through and he assured me that he would not drop the ball and seemed very eager to get going on my projects. In 2 days he came back to my store with some signage and one of the lettering stickers had to be redone so he said he would be in the next day to complete it. I never saw him again and a month has passed, he will not answer or return any of my phone calls. Do not give this place any business but if you must, do not pay in advance.