Precision Toyota New Used Cars & Trucks

User Rating: 1 out of 5 stars

This was the worst service experience. I took my SUV there for an oil change and a check prior to a road trip. They kept telling me that I needed this and that. I reluctantly agreed to a lot of their suggestions and spent over $2000 and then they made me leave late for my road trip as the SUV was not ready. The service rep knew I had to be ready by a certain time and still had me wait. I was very upset with the whole situation and would never recommend this dealer to a friend. I will also never buy another vehicle at this location.

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User Rating: 1 out of 5 stars

I guess we really must thank Precision Toyota. The salesmen were both very pleasant, but their sales manager was very rude...he told us that if we were going to pit his salesman against each other he would prefer we just go somewhere else (his accusation was completely false) but we took his advice and went to Desert Toyota where we bought not one but two new vehicles the following week. A 2008 Toyota Tundra and an 08 Toyota Scion. The prices at Desert Toyota were unbeatable and they were willing to negotiate the price and our trade-ins. Combined we still spent over $50,000 and we are extremely pleased that the money went to Desert and not Precision. We have told anyone and everyone that we know and who comes through our business to never deal with Precision Toyota when they can go to Desert.

The one thing I do want to say is that I have bought a vehicle from David at Precision Scion, who was an absolute dream to work with and I would have purchased from him again if Precision Toyota was not so rude to us.

I did take my old scion to the maintenance department at Precision and was not real impressed there. Four hours for an oil change seemed extreme, but the free shuttle to the mall was nice. They never did fix the problem with my window.....

For a brief explanantion...
Went to Precision and talked to Brett about the Tundra. He was pleasant, but we wanted to think on the truck and the price. We went to the mall and a young man working at a kiosk noticed the Tundra book in our hand. He said his dad works in fleet at Precision and we should talk to him for a deal. Not realizing this would be a problem, we of course called Jaff for the great deal. He gave us a better price, but it was followed by a phone call from a salesmanager who was rude to the extreme feeling that we were pitting two of his guys against each other. First, it is our right to deal with whomever we want to. We could have gone to the lot the following day and dealt with a different salesman..that is our right! Out of principal we went to Desert and bought the EXACT same Tundra and at a lower price and they even added more options. I knew I was getting a new scion, and again, they gave me a great deal on my trade in so I went with them. We wanted to avoid Precision at all costs. We are both managers in a business and know how important customer service is.

This was about 1 month ago and since then we have sent family, friends, and customers that come to our business to Desert Toyota. Thank you Precision for recommending that we go there. If you go to Desert please ask for Jeremy Willard in fleet/internet sales or salesman Nathan...tell them Jen and Adam sent you!

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User Rating: 1 out of 5 stars

I bought a Certified used Toyota Corolla from this dealer a year ago. In my last regular maintanance I asked them to check an air leak on one of the tires. After the inspection I was told there was a steel plug that was defective and the sidewall of the tire was compromise. The service person started to assume that I was responsible for the repair. I told him that I bought the car with those tires and never had taken the car to any repair shop other than the dealer so the warranties will not be voided. I was not belived and they wanted to charge me for a new tire.
I bought the car with the impresion that the car was throughly inspected since it was certified. Obvisously they do not pay attention to detail when they inspect their cars. The safety of my family has been compromise for the past year when I drove the car of the lot with a defective tire. I have written to the owner of the dealer and never got a response back from them. This shows how much they care about regular people. I will never recommend this dealer to anyone for fear of their safety.

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