Reliable Chevrolet & Nissan

User Rating: 1 out of 5 stars

My husband took our Tahoe in to the Service Department at Reliable Chevrolet because the 'Service Tire Monitor System' light was on. Everyone was courteous and friendly. He waited about 2.5 hours. Normal for a dealership service department. However; as he drove away, he noticed our bluetooth was missing. He called them and spoke with the cashier who took his information and said the manager would call him, which he did. Of course they didn't find our bluetooth and said he would replace it if we could provide a receipt. So basically, we are lying. He also mentioned that they are not responsible for items in the vehicle. I don't want them to replace a damn thing. The principle of the matter is: I shouldn't have to worry about leaving little items in my car like a bluetooth, sunglasses, cd's, etc. when I am taking it to get serviced at Reliable Chevrolet or any other service establishment because these people are supposed to be professionals - so I thought. To make things worse, the 'Service Tire Monitor System' light is still on! The manager scheduled another appointment for the next day to resolve the problem, but we were not comfortable taking our vehicle back to UN-Reliable Chevrolet...If you take your vehicle to get serviced here, make sure you empty the entire inside, maybe even the floor mats to be safe.

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User Rating: 1 out of 5 stars

BAD Customer service. We got a quote on line and on the phone from Reliable. Then we Drove 100 miles to purchase the vehicle.After sitting down to do paper work the price just got higher and higher. When it was all said and done the vehicle was 6000 more than original quote from fleet manager.They also had vehicle original price 3000 higher than any other dealers. Unreliable Chevrolet I say. They do not keep their word. We ended up going to Galles Chevrolet and got a much better deal on a vehicle.

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User Rating: 1 out of 5 stars

Horrible Sales Practices!!!!!! Go somewhere else!: My wife and I visited reliable Chevrolet for a test-drive. A sales clerk, Adriana, asked for our phone number and I told her I did not want to give it to them, as I did not want to receive sales calls. She then said her manager told her that she could not take us on a test drive without the number as they needed them for "safety". I said I would give it only if they guaranteed I would receive no sales calls, which she guaranteed. I then gave her both my cell number and my wife’s. The next day we received a call from their sales department and we asked them not to call us again. Over the next week we received over 6 calls. On one occasion we spoke with Adriana again and reminded her what she promised us and asked her not to call. On each occasion we actually spoke with someone, they assured us they would not call back. However they keep calling. Therefore I went back in and spoke directly with Scott Lewis, the New Car Director, and told him not to call us again. He assured me they would not. Since that time nearly 2 weeks ago they have called and left messages three times. Earlier today I received another call from a sales associate, told him not to call again and told them I would report it to the Better Business Bureau. I feel that Reliable Chevrolet acquired my phone number fraudulently by blatantly lying to me and is now, by continuing to call over and over again, harassing my wife and I. We have received over 10 calls on our two phone numbers. This is unacceptable and I have reported this to the Better Business Bureau.

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