Larry H Miller Hyundai

On 29 August, my wife took our recently purchased used car to the service center. A steering issue was causing an unsafe driving condition. This issue started occurring within three days after the purchase. According to the New Mexico Lemon Law, if a problem arises within the first 15 days or 500 miles, we have 30 days to notify the dealer. We complied with this provision, but the service center technician directed us to the sales department. Once there, Troy and Val tried to come up with an assumption that we caused the malfunction, and that we would have to pay the cost of the repair. My wife was told to set an appointment for 1 September.



My wife called the sales department a few hours later, and asked to speak to a General Manager. She was transferred to Nick, where he then proceeded to provide a different excuse, and that was because of the type of tires on this car, we assumed the risk to any steering malfunction. This was unacceptable, and in no way a compliance with New Mexico law.



Around noon, I called to speak with Nick directly. I was told that he was busy with a customer, and I must leave a message. I still did not receive a return call until I started complaining in writing.


This experience totally conflicts with the company’s advertisement that they are committed to excellent service after the sale. When we purchased the vehicle, the sales manager insisted that if we had any concerns after that sale, to rest assured they were there for us with outstanding service and a commitment to customer satisfaction.


Once I did get a return call from a manager, I was told that my understanding of my rights were faulted, but he would not tell me why. He refused to give me his supervisor's name and number. He told me to google it!

I was researching for vehicles on there website: www.larryhmillerhyundai.com. Might I tell you that they have a bunch of information to help. I first got in contact with Phillip Olivas through the Internet. He was nice and courtious and provided the information that I asked. I set an appointment which was said to have discounts behind it. MMM? I assumed just another dealership trying to get you through the door. Much to my suprise I walked out with a great deal. I was treated with nothing but respect by Val B. and David Cortez when it came time to buy the car. I would recommend this dealership, Larry H Miller Hyundai, to anyone. I will deffinatlely con't to buy my future vehicles from them. Not to mention the service department is amazing!!!
D. Baca

My husband and I have never had such a pleasant experience at a dealership! We worked with Phillip Olivas in the Internet Sales Dept, and he was respectful, friendly, and gave us incredible customer service. I wouldn't say we stole the car, but we got a very fair deal that we were extremely happy with. I would recommend Larry Miller Hyundai and definitely Phillip Olivas.