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| Hours: | Lunch & Dinner 7 Days |
| Categories: | Japanese Restaurants, Restaurants |
| Payment: | Diners Club, American Express, MasterCard, Visa |
| Specialities: | Appetizers, Banquet Facilities, Carry Out Or Delivery, Domestic & Imported Beer, Imperial Dinner For Two, Japanese, Japanese Sake, Party Room Available, Tappan-Yaki Grill, Wok N Roll |
i had an unfortunate experience while visiting Clovis. i realize this is a "different" dining alternative for Clovis/Portales residents, but they can do better. The food was good (but our tastebuds were dying due to the extended wait) and the waitress was fine. The chef was entertaining, but not remotely Asian.
The worst part was Manager Suki who could care less that the six kids and five adults had to wait 2 hours to eat when told it would be at least an hour. i guess that really means, "It'll be at least 2 hours!"
After putting our name on the waiting list and going for a small snack at a reasonable hour, we came back to have everyone in the lounge be seated before us. They told us they were getting our table ready about an hour before we were seated. They must have serious sanitation issues to take so long. When asked about the wait, the manager was flippant, apathetic and far from friendly. She offered no reprieve or solace. Even at small places, kids have an idea that they can mask hunger, but the fishy pond and bridge suffice but briefly for two toddlers and several growing young kids (not to mention adults).
i don't think Clovis should settle for this kind of treatment. They should accept only the best. If they are honest then the truly authentic and customer service oriented restaurants will prevail!
Best Wishes,
Tourist
The food is decent at best. The place could be a little cleaner. it had the feel that there was old fryer oil all over everything. I guess you can't complain when it's the only Japanese food for 100 miles.
I'll admit that I've never been to a Japanese Steakhouse before, however, I find Shogun's very lively and entertaining. The food is delicious. And it's a fun environment to share with friends, family and loved ones.