Rebel Animal Service

User Rating: 1 out of 5 stars

We paid for a deluxe urn then later decided we'd prefer to put our baby in something more elegant. We asked if they could return her in something temporary. They refused. When we finally received the urn, two days late, it was not the deluxe urn we had paid for but was the smaller version. The lock of hair was crudely sticking out the sides of the urn which we were forced to pry open because of their refusal to return her in a temporary container, knowing that we wanted to lay her to rest in something different. Further, the blanket and towel we wrapped our dog in when we gave her to them did not come back with her. The blanket especially had significant sentimental value and we wanted it back. We called several times and were told they would check because "it may have been cremated with her" but they never called back. At an already emotional time, such treatment was incredibly traumatic.

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel

User Rating: 5 out of 5 stars

Good People: Best caring customer service I have ever experienced.

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel