Look how OLD the reviews are ! Well here is a current one as I just went TODAY. FIVE stars for the doc- NONE for anything else so the average is 2. If someone asks me if they should go there I would say Dr Mong is wonderful and very gentle with my pregnant dog and The Vet Assistant was also gentle. BUT, the front desk took way too long to check us in it was ridiculous. Took even longer to check out. They seem very disorganized at the front desk they even lost one ladies refund check! The worst part is they are liars when it comes to fees. I was told one cost and charged another. If you are on a budget but still love your pet and want whats best for them DO NOT go here. It was DOUBLE then I was told. Then when I complained it was well I cant tell who entered you in the computer. Come on pull the other one. Will I be returning ABSOLUTELY NOT. I should have known better but its close to my house. I will drive across town if I had to before I go back.