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| Hours: | 11:30am-11pm 7 Days |
| Categories: | Pizza, Carry Out & Take Out, Restaurants |
| Payment: | MasterCard, Visa |
| Specialities: | Delivery, Pizza, Calzones, Carry-Out, Dine-In, Reservations, Sandwiches, Side Orders, Take-Out, Topping's, We Deliver |
I'm not keeping my peace anymore. The food is great as long as it's not made by a new person, but the service has gone way downhill for one reason only: The Manager. Lil' miss OD'd on pink Lipgloss. She took away the $9.99 pizza delivery, she doesn't allow people to eat at the bar anymore, she's the reason any GOOD HARD WORKING employee was either fired or quit, she's also the reason customers don't want to come back because they don't like her bad attitude. She even redecorated the inside of NY Pizza with black table cloths & deep red curtains. It's depressing! Just looking at the outside of the place screams "unwelcome" because of the closed curtains. I dunno why the owner puts up with her crap, but he needs to lay the smack down on her candy ass or else NY Pizza on Kingsbury will be no more.
I ordered 3 large pizzas and they came fast, OK price and tasted very good. My guests said the same thing!!
Thanks.
This used to be an excellent place for pizza, and recently has come into new ownership. Deciding to give the new owners a try, I ordered a pizza for home delivery. I am a firm believer in supporting local businesses, however it would seem that in this instance, that was a HUGE mistake.
They had gotten my order incorrect, and when I called to let them know, the woman who answered the phone stated "Well, I'm not sure why it was written down that way," as if I was making up my issue, instead of apologizing and offering to correct it. When I waited for her to offer a solution, she was completely silent. Then I had to ASK HER what my options were. She said they could send up a new pizza, but I let her know that I didn't feel like waiting another 1.5 hours for a new pizza, and politely asked if I could just get a discount on my next one. (Please keep in mind I said discount, not free - and after managing numerous hotels and restaurants, I know this is the preferred option for any intelligent manager, as this ensures the customer will come back). The woman then proceeded to argue with me on how long the pizza actually took, when I wasn't even calling to complain about the wait time in the first place, which by the way, I was originally told would be 45 minutes, and it was WELL over that.
Finally I asked if I could just get a new pizza then.Â
The delivery guy was nice, and I even apologized TO HIM for making him come back.
Again wanting to support local small business owners, and assuming they were perhaps just having a bad night, I decided to give them a try again. Over 30 minutes after I placed my order, I was called to state that they no longer delivered to my address, as I had "given them problems in the past." When I was in the midst of trying to understand just how I caused problems for them, she hung up on me.
The pizza and other food isn't good enough to have to deal with such lousy service. Don't bother.
Comments (1)
I have to disagree with you on the part where they will do whatever it takes to make it up for you. I had a pizza to be delivered on a slow Sunday night. I was quoted at 40 minutes. After an hour and a half I called to see what was up. They said they couldn't find the address... It was one of the casinos for crying out loud! They asked if I still wanted the pizza (I was starving at this point) and I asked how long it would be. They said 30 minutes so I said fine. 50 more minutes goes by and I call to cancel, they say the delivery guy just left so he will be right there. Delivery guy gets here, I give him a $1.50 tip because the pizza took almost 2 1/2 hours. The delivery guy knew that it took that long and still had the gall to say "I work mostly for tips you know." I told him I would've hooked him up had it not taken over 2 hours. He proceeds to step up to me like he wants to fight! They made no attempt to rectify the situation and now that have lost a local customer for life. Bad attitudes and dumb employees...