Honda of Downtown Los Angeles

User Rating: 5 out of 5 stars

Buying a new car in CT is like wearing a meat-suit into a cage of hyenas. It's not fun.
I was not looking forward to the prospect of helping my son with his first new car purchase. To complicate the matter, my son lives in CA and I live in CT. I had an idea of what a decent price was from my new car shopping wars in CT. Luckily, I had the extreme good fortune of contacting Dave Erickson of Honda of Downtown L.A. We exchanged many emails. Dave was patient, helpful, courteous and most of all professional. Dave gave me information on what to look for regardless of where we made the purchase. Dave even gave us tips in how to sell my son's current car. Bottom line, last week, my son picked up his new 2010 Honda Civic from Downtown LA Honda. I'm very pleased, not to mention relieved with the way the transaction was handled from start to finish.
A big thank you to Dave.
Marvin from Hamden CT.

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User Rating: 2 out of 5 stars

Beware of the Service Dept. The work was done adequately but the customer service was horrible. They go out of their way not to honor the warranty, even when I had purchased the extended warranty and the part was covered later by Honda, I still had to pay up front. I was told by the rep there that Honda would "never cover" my part. I was not made aware of my rights to contact a customer service rep through Honda Customer care. As a first time Honda owner, I was really suprised to be treated so poorly when business must be slow. I would never purchase a new car from this dealership and would caution anyone who used their service dept to call other Honda dealers to compare pricing.

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User Rating: 5 out of 5 stars

Yahoo! By accident, I found the BEST Honda Dealership in the Los Angeles area! I spent a lot of time emailing different dealers in search of the "best" price for my Honda CRV. I got a refreshing, informative, Resourceful response from Dave Erickson in Internet Sales. Initially, the quote wasn't the "lowest" so I kind of bypassed it; However, after going to the dealer that was the "lowest", I learned that Lowest quickly becomes the highest when you are forced to buy the dealer installed options. I always remembered Dave's email and I finally called him. He was down to earth, and honest! He found the color I wanted and he was pleasant to work with! He actually LISTENS to what his customers want and he Delivers. Save your time and look no further, Go See Dave at Honda of Downtown LA. Its worth sitting in the traffic crunch. Oh, and the fiance guy, Frank Perez was also nice to deal with. He explained, in great detail and with patience, all the nitty gritty details of the fianance paperwork! Overall - A Excellent car buying experience !!! I will be a lifetime customer of this dealership!

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