Universal City Nissan

User Rating: 1 out of 5 stars

I am writing this review based on a visit I had. This dealership is always busy and deals with many customers on a daily basis. I'm sure they would rate their customers 1 star too if they could. Because when I was there, that's how I was treated before I could even open my mouth. Seriously, before they could even feel like I was a jerk customer out for a test drive, I was treated very poorly. The sales manager came out to greet me because I have great credit which equals automatic sale for him. Until he started wondering off when I was talking with him and yawning in my face. To him, the money was in the bank, he doesnt need to put on a show any further. But the business man that I am, took this as an insult after all I put up with, poor class customer service, friendliness, etc. I went to buy a car, happy for myself, and I'm sure good for them. Somehow I got the impression that I'm just a number and so when it comes time to service my car? If I was already treated like a nobody when I was buying a car, what will I be treated like afterward? Instead I called the deal off, went to eat at the In-N-Out burger next door and leased my car from Woodland Hills Nissan for the win. I will never go back to the snakes at Universal City "Liars". I'm sure you all know who dominates the sales floor there, si ablas "armenian".

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User Rating: 5 out of 5 stars

A caveat to this review is that I did not actually buy my car from Universal City Nissan. They quoted me the lowest price around for the Altima Hybrid I eventually purchased, but the difference in price to me did not make up for the difference in distance (Universal City is very far from my house).

However, I am giving them 5 stars for their professionalism and the ease of getting a quote from them and prompt follow ups (also not having to do stuff like match quotes, they gave me the lowest price the first time). I spoke to Tim Benton the fleet manager who was able to answer my questions and made sure I was taken care of the next day when he wasn't around by Uli who was equally professional and got me a quote the same day.

Nissan dealers in particular around the los angeles area love to play games with the quotes, and these guys did not. Therefore they are good place to start your car search if you are in the market for a Nissan.

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User Rating: 1 out of 5 stars

I was looking to purchase an Altima at Universal City Nissan that I had seen advertised on TV. I called to confirm that the car was still there to purchase and was told "Sure, Come on in"
When I arrived and inquired about the car, I was told that a salesman would take me out on the lot to see it. The salesman took me from one end of the lot to the other. pretending to look for the car. The whole time we were walking, the salesman keep trying to get me to look at other Altimas that were much higher in price and no where near as nice. Finally, He said the car must have just been sold (Not likely, It took me ten minutes to get there.) SO, I told him that if he would give me the same kind of deal that I had seen on TV, I might be willing to take one of the lessor Altimas. We went in to talk to the sales manager and the best offer they would give me was still $2000 dollars more than the car I came there for, and not even as nice a car.

I then told him "No Thanks" and went to shake the salesman's hand. He looked at my hand for a moment and just walked away. That must have been one of the rudest and most inconsiderate people I have ever had the displeasure of meeting in my whole life.

They waste almost 2 hours of my time, And then have the nerve to give me an attitude after all of that.
Everytime I talk to anyone about that dealership. They have all had bad experiences there.
DO NOT USE THIS DEALERSHIP, THEY ARE RUDE AND PRACTICE FALSE ADVERTISING !!!!!!!

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