Honda of Santa Monica

Internet service: not bad at all. I got a good deal.

In-house service: I spend more than $18000 and 3 hrs in there and no a single drop of water was offer.

finance service: Ok here is a story: BOA gave me (let say) 5.53% apr. Honda gave 5.43% When is time to talk about monthly payment, it turned out that for honda we have to pay like 2 cents more than BOA one.
I asked him (H.S.) since your apr is lower why are the monthly payment is higher (2 cents)?
he said "so now we are talking about cents?"
(He11) yes. I said.
When he said that, I wanted to walk right out the door but then we needed the car.
While we were talking I am sure if I was not sitting in front of him he would have put his feet on the table.

Do I want to go back there again if I want a new car? NO.

Straight forward, no hassle. Everyone from the salesperson to the sales and finance manager were helpful and professional. The general manager even came out and introduced himself. It seemed like they truly appreciated my business. A few more customer parking spaces would make the experience perfect.

Worst car buying experience imaginable: I don't even know where to begin with this place...It actually got off to a decent start as we struck a deal within about an hour-hour and a half. After that, the process slowed to a standstill. It took them 4 days just to RUN the credit, let alone approve it (even though it was a very high score), furthermore, they did not return any of my 8-10 calls over that span of time. They being not only the salesman I dealt with, but also the General Manager, General Sales Manager, and Finance Manager - all failed to return a single message. After 8 days of dealing with complete and total incompentance, I took my business to Norm Reeves Honda and the service provided was the polar opposite. Not only am I highly recommending Norm Reeves Honda, I am also highly NOT recommending Honda of Santa Monica. They are understaffed, incompetant, and flat out lazy.