Kevin Shaw Plumbing, Incorporated

User Rating: 5 out of 5 stars

I am the Director of Construction for the San Gabriel Valley Habitat for Humanity. Donna Baker of Dickson Podley Realty in Monrovia recently referred me to Kevin Shaw Plumbing. Some plumbing on one of our home sites needed to be completed in a hurry, otherwise a group of volunteers scheduled to complete a large work project would have to be cancelled. Kevin immediately sent his plumbers over and completed the plumbing in time for the large work party to proceed. Not only was the workmanship excellent but Kevin donated the cost of the work to Habitat for Humanity. Kevin obviously understands that by giving back to the community he works in the community is strengthened and everyone in the community benefits including businesses. Just imaging what a thriving community we would have if more businesses followed his example. On the basis of the timeliness and quality of his work alone I recommend you give him a call.

Sincerely,

Chris Olson

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User Rating: 5 out of 5 stars

Had great service from Kevin Shaw plumbing this moring. They showed up early for appointment. I had water filling up in bathtub...and toliets blocked. But, Juan was on it.....I would tell anyone I know who needs a great, honest plummer to call these folks. They are nice and deal with the problem and don't charge an arm and leg for their service.

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User Rating: 1 out of 5 stars

My wife called to inquire about getting a quote for some sewer work we need. We need to redo our entire sewer line and connect to the city sewer system.

The lady that answered the phone was pleasant enough, but then she transferred us directly to Kevin. From the second he answered, he had a terrible attitude and was very rude. His stern "hello" made us feel that we were "bothering" him and seemed to suggest a "what the he*** do you want" attitude. That was the first sign of how he does business, we saw.

The second "bad sign" was when we explained to him that we wanted to get a quote for connecting our sewer to the city. His immediate response, before we could even finish our description, was "there is a $195 consultation fee, and then an additional design fee." My first thought was, "Wow, this guy really doesn't care about getting business or meeting his customers needs, and doesn't even seem to want to understand his customers needs."

So, needless to say, we proceeded to thank him and before we could hang up, he quipped, "What!, ... did you expect a free estimate!" We didn't have time to respond, but, "Kevin, I expect a pleasant attitude, respect, a trustworthy professional, knowledgeable understanding ear, reasonable fees, and then maybe I'll see if you can EARN my business. And yes, a free estimate would be appreciated, unless you feel that you need to make all your money from your estimates because few people call you back to actually have YOU do the work, due to your exorbitant fees and terrible attitude!"

I am also surprised that they obviously feel they don't need the business, while many people are "starving" for work. I have many experiences with other construction contractors, and I can only say, that I feel fortunate to be able to avoid future unpleasantness with this company, since this type of experience typically reveals only a small portion of how they do business. Don't support business' that do business this way.

We had the totally opposite experience earlier in the day, when we called up a sewer contractor to get a quote. The guy was very pleasant, immediately offered to come out and look at the project and offer us a quote. He came in 2 hours, looked around, explained the additional information he needed in order to provide an accurate quote, we went immediately to the city to get the info, then back to the property, and said he wanted to come back tomorrow, to double check the elevation of where the sewer line would go, in order to be accurate with his estimate and not have any hidden surprises. How refreshing was that! If his estimate is anywhere close to reasonable, he is the one getting my business, for this project and any future one, as well.

If you read all the reviews about this company, you can feel that the only "real" ones are the negative ones. Anyway, save your money or give to a productive charity or other cause, instead of this guy.

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