Have been there a couple of times in the past few months and both times the service was terrible! Both times we had to wait quite some time before receiving our food. The first time the waiter actually left (or possibly was fired) in the middle of our service, and we were twice brought a check with mistakes. The last time we were there the waiter forgot to bring our soup, and then the charge was on our check when we received it. He also failed to refill my water when I clearly indicated that I wanted some more. We also noticed that there were fewer customers in the restaurant than when we had eaten there in the past even though it was during the noon rush hour. We won't be returning.
Had dinner last Sunday. Service was terrible. We had to go and get a waiter for us, and the family sitting next was waiting longer than we were waiting. The food was salty and dry. Obviously, its management doesn't seem to take time to train their people about customer service. We were NOT happy with this restaurant, and we are NOT going back.
Still one of the better places to eat in Thousand Oaks/Westlake area. Not to mention their ahi poke tuna is probably the best I’ve ever had (and I’ve had it at too many places to count).
While it’s general theme is a brewhouse that serves food and thus not an overtly fancy restaurant, they still manages to create a good balance of good food and atmosphere without being pretentious.
You could go there dressed up or dressed down and you wouldn’t feel out of place. Not many placed can say that. The service however, can be a hit or miss. Probably my only complaint.
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