Glendora Chevrolet

User Rating: 1 out of 5 stars

I bought my 2002 Chevy Tahoe at Glendora Chevrolet when it was new. This year I noticed a noise when running the a/c. I brought it in for service on a Thursday morning. They promised to call, but didn't. I called them on Friday to find out that they would need to replace the a/c unit and the condenser. Later on they called to tell me they didn't have the parts, but that I could pick up my car on Saturday to use it until the parts come in. They said that the a/c would still be usable, but that the noise would persist until the unit was replaced. I left the dealership to find that the a/c did not work. I noticed that the belt had been removed. Saturday I brought my car to Meineke who informed me that not only was the belt removed, but that the freon had been drained, rendering the a/c unit completely unusable. Meineke replaced the belt & recharged the unit with freon and it works fine now. When I bought this car I also bought am extended, bumper-to-bumper warranty. This cost money and would save me money in the long run should anything costly go wrong. WRONG! The service rep told me it would be an additional $250.00 to cover the deductable. When I re-read my extended warranty it did not mention any type of deductables. Bottom line: I will never trust Glendora Chevrolet to work on my vehicles nor will I ever purchase a vehicle at that location again. They tried to take advantage of what they perceived to be my lack of knowledge. I wouldn't refer my worst enemies to them.

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