Outback Steakhouse

Company Information: Take in the atmosphere of the Australian Outback while enjoying mouth-watering entrees and high-quality service. Serving dinner only, Outback Steakhouse offers an extensive menu featuring appetizers, chicken, ribs, steak, seafood, pasta, salads and desserts for moderate prices. Family-friendly, the casual restaurant has something for everyone at its numerous locations in North and South America, Europe, Asia and Australia. Outback Steakhouse also offers call-ahead seating and curbside take-away. Check website for locations and menu selections.

Hours of Operation: M-Th 4pm-10pm, F 4pm-11pm, Sa Noon-11pm, Su Noon-9:30pm

Categories: Seafood Restaurants, Steak Houses, Burgers, Barbecue Restaurants, Restaurants

1. 
   User Rating: 1 out of 5 stars

   by SD Foodie

   04/04/2008

   On February 28, 2008 I ordered a 9oz filet steak cooked medium at the Mission Valley Outback. When the steak came to my table, it was brown on the outside but completely raw and cold on the inside. It took the kitchen two more tries to cook the steak to medium while my companion completed their meal and then waited for me to eat mine.
   
   On March 29, 2008 I decided to give Outback one more try. I overheard the table next to me order a steak medium and then sent it back twice because what they really wanted was well-done. I then overheard the manager provide the steak to the customers for free. I asked to speak to the manager to question why an order not properly given was provided free when my previously properly ordered steak was not. I was informed that the decision was the manager's to make and the manager on duty when my order was wrong was the owner Reyna Hernandez and I would need to speak with her. I asked when she would be available and was informed April 4 and provided her card.
   
   I today spoke with Reyna and she informed me every table is treated differently and was unsure why I was being "childish"- her words. I was never going to return to any Outbacks but thought I would provide Reyna with an opportunity to make the situation right. I guess I was wrong and to make matters worse, she thought it would be better service to her customers to patronize and insult them. When I told her I would be providing feedback to Outback, she then decided to inform me hat all California restaurants are individually owned so "it would do me no good."

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2. 
   User Rating: 5 out of 5 stars

   by Ramona

   08/29/2007

   Great place to eat! Great steak! Great location! Fast, quick, and easy!

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3. 
   User Rating: 1 out of 5 stars

   by GC

   08/20/2006

   I won't be going back: We decided to try a steak house and thought "Outback" would be a nice try. How disappointed we were... Initially, we thought we were in for a pleasant surprise when the brocolli and cheese soup and the caesar salads came. They were both quite good. However, the mains were still to come. I ordered the "Outback Rack", a 14 oz. rack of lamb and my wife ordered the Victoria's Crown Filet with a "bleu" cheese crumb crust; both were served with the mashed potatoes. My lamb was cooked how I liked it, and I enjoyed it. The cabernet sauce with which the lamb was served was just sweet enough and had a pleasant aftertaste. However, there was not enough sauce to mask the disgusting mashed potatoes. The texture of these was like wallpaper glue and they tasted worse. It is quite unforgiveable for a restaurant to serve such rubbish. Now, my wife's steak.... The "bleu" cheese sounded nice, and my wife loves her blue cheese, being that she is from France, the nation of fine cheeses, but one taste of this crumb crust and she scraped it all off the steak (that she ordered medium-rare) and put it to the side of her plate, distinctly unimpressed. She then cut into the steak, which looked very blackened to find that it was overcooked to the point of being more than well-done with an overpowering taste of charcoal. Not what she expected, even from a flame cooked steak. Being that she also had the mashed potatoes, she left the restaurant hungry, having eaten only the starter. Now, if the starter was what I would base my opinion on, this restaurant would get a high mark, however, as it is a steakhouse, and they are incapable of cooking a steak, then I am obliged to give them low marks. This is unfortunate, as the service was ok for this type of eating establishment and the deco was pleasingly quirky. We won't be going back.

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