IHOP Restaurant

User Rating: 5 out of 5 stars

Big Bear Lake Ihop is a great place to go to, not only for breakfast, but for any meal. The employees are friendly, but seem a little overworked and understaffed at times. They are located with a beautiful lakeside view which makes the dining experience wonderful. They offer great specials and senior selections, with great prices and ample portions. On weekends and holidays they are a popular dining establishment, so expect a short wait. But it is well worth it! I highly recommend IHOP in Big Bear. Try it out, you won't regret it!

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User Rating: 1 out of 5 stars

The service was horrible, the owners laughed in my face and humiliated my family in front of the other diners when we tried to complain about our service and bad food. What my family experienced at this IHOP was the absolute opposite of IHOP'S vision and values statement according to their website. Obviously these owners feel that they are invincble and that they can get away with treating customers with disrespect and serving extremely poor quality cold food.

I took my family out to dinner while on vacation to said restaurant. The hostess/owners wife sat us at a table. When the server was in the middle of taking our order, she rudely interrupted and pulled him away from our table. When he finally came back, we finished our order. (5 adults, 2 kids) The food was horrible. My dinner was cold and my chicken strips looked like they had sat for days, everyones fries were uncooked, 2 plates of eggs were hard and seemed old, the ribs were inedible, the toast was hard as a rock, and over half the food on our table was not eaten due to bad quality. I sent my plate back to be heated, but still was unable to eat more than 3 bites. Enough was enough, so I went to the hostess/owners wife to complain. She was very loud and rude and told me she never interrupted our service. I reminded her she took our server away without excusing herself and she started to make a scene. At this point her husband, the owner came over and was also very rude. He said that its cold outside and thats why my food was cold. My brother told him that people want hot food when its cold and then he started laughing in our faces. He laughed over me when I told him that this service is terrible and that I was going to write a letter of complaint, to that he told me he was the owner, and nothing would happen to him. I asked him for his name and he refused to give it to me. I got his name off of the certificate on the wall behind him. "Ross B. Rivera"

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