User Rating: 3 out of 5 stars (8 ratings)
BMW of Riverside
- (951) 785-4444
Riverside, CA
92504
33.981628
-117.373878
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| Categories: | BMW Dealers, Audi Dealers |
| Brands: | BMW |
| Related Web Sites: | National Homepage |
| Other Contact Info: | Fax: 951-785-6550 |
Recent Reviews
1-3 of 7 Write a review
User Rating: 1 out of 5 starsOn 10/25/09, my wife and I called the dealership because we were interested in purchasing a 328i. I asked if we needed to make an appointment for a test drive and the sales guy laughed at my question and told me to come down and that we would be taken care of. When we arrived, we waited outside for 15-20 minutes. When nobody came out to help, we entered the building and requested assistance. Two salesman walked right past my family, as if we did not exist. After approaching the finance guru (At the big desk), he assured me he would get somebody to help us. Approximately 5 to 7 minutes later, a nice young gentleman (trainee) came out apologizing for the delay. The young man proceeded to go into the dealership to retrieve a key so we could look at the interior of the vehicle. The guy did not come back for approximately 10 minutes. My wife and I were livid. Mind you our 5 and 7 year old were itching to leave, so we left. As we were getting into our vehicle, the young man approaches us and stated that he was having trouble locating a key. He requested that we go inside the dealership and look at the vehicle on the floor. I told my wife to go ahead and check it out, being that the car is for her, then I proceeded to give him a brief lecture on customer service and how our money could easily be spent elsewhere. I realize that it was not his fault . Because he was so apologetic my wife went inside the dealership and I stayed with the kids. As if we were on candid camera, they could not find a key again. As you can imagine we left, which is what we should have done after the first 10 minutes in this place. My wife told me that the clown at the big desk gave the young man a tongue lashing, which she could hear (how professional). If your time is not valuable to you, I recommend this place. Maybe next time, I will dress up and wear a tie. It was truly bizarre. Rest assure that they will not be seeing our money.
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User Rating: 5 out of 5 stars
I visited BMW of Riverside on numerous occasions on my search for a new BMW 3 series. Out of all the dealers, (Irvine, San Diego, etc) I would say BMW of Riverside had the best experience for buying a BMW. Their staff took care of me on every level, from the moment I walked in I felt welcome. I was greeted rapidly, where a professional sales person explained to me the different features of the car and found the best fit for me (328i). Within 15 minutes of walking into the dealership I was already in the drivers seat of a 328i where I was shown the features of the car, and they made sure I had no questions about anything. When we were done they gave me the brochure, asked me (again) if there was anything they could do, soda, water, etc all that and made sure I was taken care of as I walked out my first time. On my second visit (after seeing how great Riverside BMW was compared to other dealers) they treated me just the same, the sales person still knew me by my first name, actually he recognized me right as I walked through the doors. Same professional greeting and everything. In the end I didnât end up buying a car from BMW of riverside (not because of themâ¦but because I didnât feel comfortable parking that kind of car in my area at night) but with my suggestion my best friend did go and buy 2 BMWâs from them in a year!!! The sales team is very professional at their location, they really take care of you (and they followed up with me via email numerous times afterwards to). They donât forget about the fact that their customers are human beings â something a lot of dealers donât care about.
Talk to Chris Mandry. He knows it all. Very smart guy that knows everything about the cars he sells. He's really friendly and he'll take care of you. -
User Rating: 1 out of 5 stars
This place is absolutely terrible. Service manger is a liar. Work was charged for but not performed. Car was returned in terrible condition.
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Comments (1)
Joseph: We regret that your experience at our Dealership did not meet your expectations. At BMW of Riverside, we take customer satisfaction seriously. We welcome feedback in person and online, both positive and negative. While we appreciate and sincerely thank our positive reviewers, negative comments such as yours are just as valuable to us. Your feedback becomes an opportunity to resolve any issues preventing your complete satisfaction and our overall improvement of the services we provide. We would very much appreciate the opportunity to speak with you personally to resolve these issues as soon as possible. Please contact me, or my assistant Melissa Marini, at your earliest convenience. We can be reached directly at 951-785-4444 extension 412. We look forward to hearing back from you soon. Tom Naso General Manager