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| Categories: | New Car Dealers, Auto Repairs |
| Specialities: | Dodge Authorized Service, Dodge Car Sales & Service, Excellent Customer Care |
| Brands: | Avenger, Caliber, Caravan, Charger, Magnum, Stratus, Viper |
| Related Web Sites: | National Homepage |
I ordered a new viper under a previous viper owner plan about 2 years ago. The staff was amazing and even offered a discount which I never requested. Each time I go in for the routine riff-raff they always serve me in a prompt and cordial manner.
Lousy Service Dept.: I dropped my truck off on a Thursday. The Service Advisor said he would call me in an hour. I called him the next day and had to leave a voice mail. He never returned that voice mail. They are closed on Saturdays and had my truck the entire weekend. I called Monday morning and he said he was busy but would call me right back. I never received a return call again. I drove down there on and was told that the radiator had been flushed but that they were waiting on the parts for the front end work. He said he would call me and let me know how long it would take to get the parts. I went back at the end of the day and asked for my truck. He handed over the keys and apologized. I realized because of NO CHARGE they never did anything to the truck including the radiator flushing. I have yet to find a car dealer in Fresno, especially the service dept. Can anyone recommend a good shop?