A Plus Japanese Auto Repair

User Rating: 5 out of 5 stars

I agree 100% with the great reviews on this shop. I have dealt with both Rob and Jim over the past 3 months. My car was in poor shape when I first went there... Over the last three months they have fixed me right up! I really appreciate that they prioritized things for me based on what was important right away and what could wait but should be monitored. What a great staff of people working there... Their honesty and integrity is great and their customer service is top notch.

On a side note I saw them in the local paper last week as a the first certified green auto repair facility in San Mateo County! Who would have thought that an auto repair facility would make an effort to go green! I would give them 6 stars for this if I could!

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User Rating: 5 out of 5 stars

Finding a mechanic you can completely trust is a rare thing. I came here based on the reviews of members of the San Carlos mothers club, first to get my brakes fixed and to deal with a chirpy sound coming from my engine. They fixed the brakes that needed it, didn't mess with the ones they said could go another 10k miles.

Next, my wife's car's oxygen sensor crapped out (conveyed to us as a cryptic yellow light on the display). A+ Japanese Auto diagnosed the problem, but then told us to go to the dealership to fix it since it was under warranty and we could get it done for free. Wow!!!!

Finally, my car was making a grindy noise (they actually wrote it down in the prelim eval as 'Customer describes noise as RRRrrrr') so I took it down to A+ Japanese Auto and it was fixed half a day later.

The thing I love about A+ Japanese Auto is that they have your interests in mind when they recommend work. They'll tell you what needs to be done now, what can wait and can even triage work if you can't afford everything. If you go that route, they'll offer to try and fix your semi broken parts instead of just replacing them to save you money. I never got that predatory establishment vibe here like I do with some other places like the dealership where they just seem to do random extra work to make more money, and that's what really matters with a mechanic

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User Rating: 5 out of 5 stars

I have only positive things to say about A+ Japanese Auto. I took my '96 Honda Accord there for an oil change and an evaluation on a current oil leak. They let me know that I had not one, not two, but 3 leaks. Rob gave me advice on how to approach the problem, what leaks to fix first and then said he would monitor the leak near the rear of engine (re: expensive to fix). He fixed two of the leaks and checked out the third when I went back the following week for a 4 wheel alignment. I like the fact that he didn't push me to fix the more expensive leak right away since it ended up being not that bad at all and monitoring it has given me an opportunity to save a little money to do this before it affects something else. I very much appreciate his approach and his straightforward attitude. I know my car will be well taken care of there.

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