Ted A.01/19/24Bought an Eames office chair, found out it was too short and had to return it....but I live hundreds of miles from the Palo Alto store.....when I started the return process, Chris, the assistant... More
Susan H.04/12/24I wish I had done my homework on DWR before I spent nearly $4000 on a chair there. The first delivery of the Milo Baughman Recliner 74 I received had a number of manufacturing flaws. Thankfully,... More
Michael W.12/12/21Short Story: Designer furniture with great customer service! Long Story: I came here on a Sunday afternoon looking for a new couch, specifically the HAY Mags Sectional. Full disclosure, we... More
puja s.01/20/23We had a great experience at this location buying the Eames chair and ottoman. Their semi-annual sale was on so they were quite busy. But William, our sales person, made sure all our questions... More
Daphne S.03/08/22Customer service is non existent. No greetings when we walk inside the store. Workers are either pretending to be busy while on the computer or just chitchatting. More