Napa Valley Rug Company-Navajo Rug

Company Information: The Best Prices In The Bay Area: * Oriental And Area Rug Sales * Oriental And Area Rug Washing * Stainmaster Carpet * Rug Repairs * Re-Weaving * Binding And Fringing * Pick Up And Delivery Available * Expert Wall-To-Wall Carpet Cleaning * Upholstery Cleaning * Online Sales * We Can Clean Anything Hand Woven We Are Located Between Napa And Vallejo On Highway 29. 1/4 Mile North Of American Canyon Road On The East Side. From Napa Make A U-Turn At Crawford Way And Then We Are An 1/8 Of A Mile Back Towards Napa On The Right. From I-80 Exit American Canyon Road. Go Downhill To Highway 29. Turn Right. We Are Then A 1/4 Mile On The Right.

Categories: Carpets & Rugs

1. 
   User Rating: 1 out of 5 stars

   by Upset

   08/09/2008

   Our kitchen recently caught fire & the insurance company called Service Master to clean the house, including all the carpets, rugs, bedding, and other stuff exposed to smoke. They took our expensive, one-of-a-kind oriental rugs and passed them off to Navajo for cleaning. Most of the rugs were purchased less than a year ago and were in immaculate condition until they were hauled off to Navajo. They cleaned these rugs with the same process they use on carpets & other types of rugs, which we insisted they shouldn't use.
   
   This process completely destroyed the rugs. There are spots of faded color, they've been stretched out, and have ripples & tearing all around. When we told Service Master about this they were being very difficult & refused to come over to assess the damage, stating "We trust Navajo; they told us the rugs are fine". If they're so sure about this, there should be no reason why they can't come out and at least take a look at the damage. They clearly do not care about the quality of their work and instead choose to take Navajo's word for it. Navajo also refuses to inspect the damage claiming they have years of experience and feel "insulted" that we would make such an accusation! If they would like to prove us wrong, all they have to do is come over and take a look at the rugs like we've been asking them to do.
   
   I'm disgusted with the level of service we've gotten. Not only did they destroyed our beautiful rugs, but to add insult to injury they refuse to take responsibility for it. Save yourself a headache and don't hire these people. They're unprofessional and don't care about doing things right. They obviously don't know anything when it comes to cleaning delicate rugs. If you want your priceless oriental rug returned to you in good condition, DO NOT hire these people.

   Was this review helpful? 10 Report Abuse | Subscribe to Upset's reviews

   Comment on Review

   Post CommentCancel
2. 
   User Rating: 5 out of 5 stars

   by jaynepreston

   07/06/2006

   Beautifulr Rugs: They have the largest and most beautiful rugs I have ever seen in one place. I would highly recommend their rugs and their rug cleaning service.

   Was this review helpful? 00 Report Abuse | Subscribe to jaynepreston's reviews

   Comment on Review

   Post CommentCancel