Napa Bowl

User Rating: 1 out of 5 stars

February 2009 - Never have I ever had such a horrible bowling experience. We arrived and needed two lanes. They said the wait would be about 15-20 minutes. We understood that, so we went in to play some pool. Twenty minutes later we went to the counter to ask them how much longer, they said 15-20 minutes. We were starting to get a little frustrated at this point. We went to sit and watch the other people have fun. Two lanes on the end opened up and we asked if we could take them, they said "no" because we couldn't play next to a leauge, there had to be lane separating us. After watching countless groups go up and buy new games, two people sharing two lanes, and people just sitting at their lanes hanging out, 5 lanes cleared up, in the middle not next to the league....two hours later (not an exageration). We go up to the counter to pay and get our shoes. The people ignored us for 5 minutes and were extremely rude. I have never seen such bad customer service in my life. We finally get to our lane and I bend down to see how to put the bumbers up and an employee yells at me saying "can't you read?" I would have been able to see that sign if you gave me 2 seconds to bend down and read it. I would give them 0/5 stars. Never will I go back unlcess I am desperate, for some strange reason. If they would have been honest with us by saying that they didn't know how long it would take, or let us know how long it could take, I would have dealt with the crappy customer service.

P.S I didn't even want to give it one star, it wouldn't go through without it though

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel

User Rating: 1 out of 5 stars

I was very disappointed with the customer services at Napa Bowl as I did not feel welcomed in their facility. I arrived with a party of eight one hour and twenty minutes before closing. The assistant at the desk was very cold, and he did not want to serve us. We bowled two games and we still had about thirty minutes remaining before they closed. I walked to the front desk to pay for a third game; however, he refused to set up a new game. The Manager told me that we only had twenty minutes left and we could not finish a game. Approximately ten minutes later, the manager allowed another party to play new game. I felt disrespected especially because the members in the other party were white, and I am African American. I usually do not pull the “Race Card” but I could not find another explanation. There are several other bowling alleys in the Napa area; Please avoid this establishment. Thanks.

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel

User Rating: 5 out of 5 stars

dont feel like bowling, have fun in the bar!: Great drinks, the long islands are mixed the best in town for real good prices. ID crazy though, dont even try and drink here if you look young and forgot your ID .... overall awesome place though, you know its a good bowling alley bar if people come for the bar and not to bowl sometimes.

Comment on Review

Y! Updates An Update about your review will be shared via Yahoo! Updates Manage who sees your Updates

Post CommentCancel