Pep Boys37.590334-122.04744714http://local.yahoo.com/info-21472619-pep-boys-auto-parts-tires-and-service-union-city62.217392http://maps.yahoo.com/http://maps.yahoo.com/broadband/http://login.yahoo.com/config/login?.done=http%3A%2F%2Flocal.yahoo.com%2Finfo-21472619-pep-boys-auto-parts-tires-and-service-union-city{"metadata":{"statusCode":200,"statusMessage":"OK"},"results":{"status":"ok","result":[{"id":"1001330891","title":"","reg_img_url":"http:\/\/local-fe.zenfs.com\/filo\/21472619\/sr_1d998b1dda7b32.jpg","reg_img_fid":"2538758248","reg_img_height":"500","reg_img_width":"500","small_img_url":"http:\/\/local-fe.zenfs.com\/filo\/21472619\/sm_1d998b1dda7b32.jpg","small_img_fid":"3680765202","small_img_height":"36","small_img_width":"36","thumb_img_url":"http:\/\/local-fe.zenfs.com\/filo\/21472619\/tn_1d998b1dda7b32.jpg","thumb_img_fid":"3984608517","thumb_img_height":"120","thumb_img_width":"120","yid":"pepboysreviews#pf","identity":"0","permission":"1","created_time":"2012-02-23 19:12:40","alias":"pepboysreviews","username":"pepboysreviews"}],"params":{"eid":"21472619","offset":"0","limit":"12","appid":"ylocal"},"total":1}}yl-none
I took my 2000 Acura TL in for a rear break job last Sat. I also asked a store manager to check on the engine. I notice when the engine is hot, I turn of and turn on right way, I can feel some minor viberation. The store called me in few hours later and recommended me to replace both front and rear breaks, get new tries and run engine diagnostics which runs about 800 dollars together. I told them Just do the rear breaks. When I get my car back. The break was done. But the car's engine light was flashing when I turn on the engine and TCS lights was on. My car now shakes big time, I feel I am driving a boat. I can even feel kocking on the engine. I just asked them to put the car back to the stage when I brought to them. They told me that they did not do anything except the breaks. And asked me to pay for 89.99 for engine disgnostics. They told me that there is nothing else they can do on the car. I just can not believe this. I will definitely report them to BBB.
I took my car to these people. They told me my rear brakes would be $670. I took it to another honost mechanic and he called and told me my rear brakes were still almost brand new. I had them replace my windshield wipers and the mechanic broke the windshield washer line and didn't bother to fix it or acknowlede he did it. I'll never take my car here for anything EVER again!!!!!
Very bad customer service!!!!!!!! Employee constantly talking in the cell phone ignoring costumer. I ask one of the lady in the parts department if i can place a special order and she just look at me with no response, her cell phone rang and then start talking she completely ignored me. i ask her again... then she wave her hands toward to her co worker to help me out but that person just walk away acting like he did not even care! what bothered me the most was they were three of them there and no one of them wanted to help.
DO NOT SHOP AT THIS STORE EMPLOYEE JUST THERE FOR PAY CHECK
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