Action Appliance & Refrign Rpr

User Rating: 1 out of 5 stars

They are cheaters: I was having a problem with my refrigerator and they sent a technician named John to diagnose it. The technician told that the damper control needs to be replaced and it is going to cost $180.00 for the parts and $120.00 for the labor. That was a total estimate of $280.00. I agreed to it. Later on he came back and changed the diffuser instead of the damper control and charged me $250.00 saying that he is giving me a discount of $30.00. On doing some research, I found out that the diffuser only costs $60.00 and he actually charged me exorbitantly for the task. The technician also cheated by saying that he changed the damper control which costs around $160.00 though he actually changed the diffuser. They both have two entirely different functionalities and have a huge difference in price.
When I complained it to the owner of the company he lied by saying that there must be misunderstanding on my part and actually the part is only $80.00 and the labor is $170.00. He also told that I can complain to whoever I like and this is how such businesses are run. Don’t ever think about calling these folks.

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