Naomi W.12/18/23The gas fireplace service rep Isaac really impressed us! He came quickly, despite being the busy season, accurately assessed our problem, and not only cleaned & services the fireplace, he also... More
Thor H.03/22/24We have spent close to $20,000 at this shop and the customer service here in addressing an air issue in our Caldera Makena tub since they installed the Ozone September 2019 has gone unanswered in... More
Becky L.10/18/22Just bought a Regency gas insert for my existing fireplace from Berkeley Heat. I browsed the showroom then went home with a catalogue. After visiting Kidd Fireplace I decided to order from here,... More
Kathleen C.01/29/23Thanks to Darrian's perseverance and patience, our fireplace was installed this month. It replaced a corner built-in, outdated fireplace that was demo'd. We are thrilled with the more modern... More
Henry S.04/21/22Here's the actual timeline: 03/16: I contacted them about two fireplace inserts and got a response the same day from Nic. 03/22: After speaking to a few other companies, I agreed to work with... More