Joseph G.06/29/18Small store, the sales associate was nice enough. Not pleasant, not mean. I went in for a simple exchange. They didn't have the exact color, but then again I wasn't being picky. Walked around the... More
Joshua B.12/09/23This place nickel- and dimes you and is unhelpful in resolving problems. They double-charged my amex on a $40 alteration on two $1400.00 suits. When I called the store the manager first argued... More
Herb W.06/18/21Brooks Brothers 1180 Madison Ave. NYC -- What a disappointment! Big miss on customer service, Messers Brooks. I bought some suits and ties at another of their stores. I discovered a snag on one... More
Lesson L.10/20/22Ordered a made-to-measure suit. Received excellent service throughout the process. Salesmen and tailor were otherwise kind and thoughtful -- I felt that they really wanted me to have a... More
Edward D.05/10/22I had been a regular customer until about 3 years ago, when I began to notice a progressive decline in the quality of both merchandise and service. Recently, I returned to the Store after a... More