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- Categories: Carpets & Rugs
- Specialities: Hardwood Laminate Resilient
- Brands: Mannington Mills
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DarjcPosted on 11/26/11I will never do business with Carpet outlet again. I had them install engineered hardwood. This floor is chipping and liftin...See MoreI will never do business with Carpet outlet again. I had them install engineered hardwood. This floor is chipping and lifting. I was deciding to get an estimate for new install new carpeting. I went to the store and spoke to an employee about carpeting and also told her about the already installed hardwood. She assured me Don the owner would check it out. This woman made an appointment for Don the owner to come out and measure and check out the hardwood floor. When he arrived he looked at the hardwood, but never said anything about it. I am disabled, so it takes me a little longer to get up and down the stairs. He was very nasty and loudly told me he had other customers and he needed to leave. He wanted to get out of my home, so he didn't have to address the hardwood floor his company installed. He emailed my an estimate and I called him. He has never answered my calls.Report AbuseWrite a comment ...
Tom Gorman.Dear Brannielynn, I am very sorry to learn you may have had a bad experience with our company. I apologize on behalf of The Carpet Outlet and myself for any misunderstanding that may have taken place. I do not recall the circumstances that you have described or the inspection that took place. It is very important to me personally and as well as my company to maintain a high level of customer satisfaction. We have been in business for over 30 years and understand the value of customer service. I assure you that any issue with any flooring that my company has installed can and will be resolved to your complete approval and acceptance. I would greatly appreciate the opportunity to meet with you and review any flooring issues to determine what would be necessary to address your concerns. Please feel free to contact me at 408-848-6877 or my cell 408-672-3804 at any time. I look forward to hearing from you. Tom Gorman, Owner, The Carpet Outlet.12/09/11 -
Posted on 09/21/09I had a great experience working with this store. Great prices, friendly service and they had the carpet that I needed. Will...See MoreI had a great experience working with this store. Great prices, friendly service and they had the carpet that I needed. Will use again and I have recommended them to friends and family
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Posted on 11/15/08I had a great experience with Carpet Outlet, which is family owned. I had wall to wall carpet placed in 3 rooms. I drove ...See MoreI had a great experience with Carpet Outlet, which is family owned. I had wall to wall carpet placed in 3 rooms. I drove from Campbell to go to Gilroy, where they are located because they have competitive pricing, better than stores in San Jose. One of the carpets had a dye lot problem (manufacturing problem where the dye is different from the beginng of the roll to the end of the roll) and the owner took care of it and replaced it. I am going to use them again.
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