Bagelry

User Rating: 2 out of 5 stars

I've been eating their bagels for over 30 years. Sinply the BEST! Ilove their hummus and Del Fuego spreads. Luna is great, too.

LATELY, however, I've had a beef with the Bagelry in Soquel. They've started a new system where one guy (or gal) takes your order and then someone else makes it. Well, in theory that should work just fine, right? Just like Togo's and Erick's Deli. NOT!!! It is NOT working at the Bagelry!

When I've mentioned how inefficient it is, they always talk about "the learning curve". Well, it's been long enough! They should have LEARNED! In the meantime, not only is the wait longer, but the WORST part for me has been: They don't get my order right! I ask for NOT toasted. They toast it. I ask for half order of green onions. They forget 'em. And, my biggest pet peeve is asking to eat IN or at least a take out tray. I do NOT want it wrapped! Well, guess what? They wrap it. Arrrrgggghhh! Just yesterday I joked with the guy taking my order wondering if the guy in back would get it right. He said to watch him carefully. My family made fun of me for hovering. So I sat down and waited instead. When I went up to check, the guy was WRAPPING our orders to eat in. Sigh. We did have one to-go order, though.

Okay, so I go up to pick up the order. First of all, he hadn't wrapped the to-go order. Figures. But, then I didn't even SEE mine! Instead, I saw some random order with RED onion on one side. I think I might have seen part of my order---not sure. Either way, I think the guy in back needs to take LESSONS on how to prepare bagels!! OR the guy in front needs to communicate better!

I am not the only one who is frustrated with this new way of preparing bagels at the Bagelry. They claim it's to save time so the person who takes the order doesn't always have to wash their hands in between orders. HA! It was a LOT faster back then. And, more importantly, they got it RIGHT!!!

Other than that, the actual bagels and spreads are good! But you guys need to do something about customer service now! I'm getting to the point where I avoid going there because I'm afraid they'll see me and run and hide! But, why should I be embarrassed or afraid to want my order right??!

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