Honda of Stevens Creek

User Rating: 1 out of 5 stars

Run as fast as you can from this place. ....Horrible service. Took my 3 year old, $30k + S2000 here because it has a tear in convertable top over 2 1/2 weeks ago. It's a know design issue that even has a TSB out for it. SC Honda told me they would have to get replacement approval from the regional rep but will have an answer in a couple of days. Well, 2 1/2 weeks, 3 phone calls and 4 visits later- they told me it was declined. How convenient for them. Seems like this place didn't give a *%@& about me and just wanted to get rid of me. They just blamed each other for not getting back to me. Felt like I was playing the shell game.

Don't ever take your car here for service.

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User Rating: 1 out of 5 stars

This review is for the service department specifically two people at Stevens Creek Honda, James Enlid, assistant service manager and David Murrne, service manger. I had brought my 07 accord regarding a steering wheel vibration a week ago for them to diagnose. They verified the vibration and recommended 4 new tires. (car has 28k) I took it to Americans Tires to get 4 new Bridgestones to correct the vibration that i was having, however it did not rectify the problem. $400 dollars down the hole and i still have a vibration in the steering wheel. I went down to SC Honda to talk to the service manager and he said he will call American Honda to see if they can figure out what the problem is. He said he would call back a day ago. I am still waiting for a call back. Ive left them many messages for both James and David. No response. Not only did they misdiagnose my car and recommended new tires they dont even return my calls... are they avoiding me? you tell me.

Im going to call American Honda tomorrow to notify them of my problem.


UPDATE: 4days have gone by and no one from SC Honda as contacted me. Called American Honda and they said they will get back to me on Monday.
**STAY WAY FROM THE SERVICE DEPARTMENT**

When your warranty is over dont even bother going to this dealer for service.

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User Rating: 1 out of 5 stars

Correct me if I'm wrong, but I think I read somewhere recently that car dealerships are suffering from dramatically diminished sales. One would think that the dealers would try to please any customer that comes their doorstep. But in case of Honda Of Stevens Creek it is wrong.

We went there for our car service. And it is the crappy customer serivce that I got. I will have to admit that I have been going there for last 3/4 years and the service wasn't that bad. But it went down drastically.

If you had no other choice and went there anyways then I would encourage you to stay away from Mr. Ja_______ F______. His customer services skills were horrible. No courtesy at all. Gave us very rude attitude.

When we said to cashier that are you providing this type of crappy service because you don't want me to come here and she didn't hear it all and just lifted shoulders. To me it sounded like she is saying that "YES WE DON"T WANT YOU TO COME HERE".

OK I hear all people there and I am going to take my business some where else now.

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