Roseville BMW

Wow, lots of negative reviews, but I had a great sales experience working with Randy, used car sales director. I found a terrific 2001 325i and Randy was very helpful and easy to work with. No game playing. However, I probably won't go there for service - I have been recommended to another BMW service company. But, my hats off to Randy!

A description and heads up on the lousy service I received at Roseville BMW. Want to read a dealership horror story? Read on.
Bought a used 325i at Roseville BMW. It had almost 13,000 miles on it. Had many problems ever since. First, the dealership upgraded the prom on a recall. They must have reset the maintenance interval or something when they did it because they then ignored the first oil change due at around 15,000 miles. Actually didn't do the oil change until about 25,000 miles and only because I pushed them for the oil change. When I complained the service writer gave me a tech bulletin that showed the 325i could go 25,000 miles between oil changes. Problem was the bulletin was in kilometers not miles. 25,000k is about 15,000mi. Complained to the service manager and he responded "So?" I should've taken the hint at that point and switched service shops. Then the speedometer was off by 10%, if I was travelling at 70 the speedometer showed 77mph. I mentioned this to the service writer and he said bmw specs the speedo at 10%. I had to request acton several times before they repaired it at 30,000 miles. Speedometer is still off by 3mph. Verified with radar. Had a problem with the trim on the passenger door show up at about 47,000 miles. BMW techs at Roseville BMW changed the door panel and caused another trim problem with the window switch not meeting the trim. They replaced the door panel another three times, before finally figuring out 10,000 miles and four 70 mile roundtrips later the switch was broken. Probably broken the first time they replaced the panel. I also had an ongoing problem from about 20,000 miles where the steering wheel diag would show the wheel locked and the car would refuse to start. This was with the wheel perfectly straight. Service writer ignored repeated complaints about this because he never saw it happen as it was an intermittent problem. He also never bothered to write up the problem. Had to fight with Roseville BMW to fix this problem. they wanted to charge me $1100 for something that should have been fixed the first time I reported it under warranty. They finally agreed to fix it under extended warranty for $100. They had to remove the steering wheel to make the repair in the steering column. A week after they removed and reinstalled the steering wheel the clockspring inside the steering wheel broke. They say it's not their problem, they didn't cause it. The clockspring is a wear item and they will repair it for $1300. I'm pretty sure they damaged it while removing and reinstalling the steering wheel. I will never buy another car from Roseville BMW. Any future repair work I get done will be done somewhere else. Oh yeah, I went to BMW North America with my complaints and they sided with the dealer. Said the dealer had already done me favors by making repairs out of warranty. Yeah? like what? making me travel 70 miles four times and waste 40 hours of my time to repair a switch that should have been fixed in one hour? Another thing they were good at was telling me the "parts are in, bring in the car for repair." 35 miles and four hours later the story would change. "Uh sorry, we only got some of the parts, you'll have to come back again so we can complete the repair."

A few months ago a friend of mine called and ask that we go shopping for a M5. I suggested calling a few dealers I have purchased my cars from. After many phone calls we find the perfect color at Roseville BMW. My friend purchased a slitly used 2006 M5 with 5,000 miles for $72,000 plus tax and license.

We asked why the car had only 5,000 miles and the sales person told us that this was a BMW Exectutive Car. When we asked if that meant it was certified, the sales person stated it was better than certfied. We asked if it was ever in an accident and he said never.

I left the dealer and three miles down the road my sunroof malfuctioned. The dealer suggested a few tricks that didnt work. Only to recommened that I take it to a dealer near my home in San Francisco.

I take it into the dealer only to find out I have an air leak that cant be repaired. I asked the mechanic why it couldnt be reapired and he told that the car was wrecked on the track.

BMW of Roseville cheated me! They told me the car was never wrecked. They told me it was better than certified and finally they had forged documents stating I knew the car was wrecked.

Several months later and many phone calls later and it seems that this issue will be resolved."