John L Sullivan Dodge

User Rating: 1 out of 5 stars

Avoid... bad customer service! I took my van to them when I first arrived in town. They worked on the vehicle for a few days but didn't even call me to let me know if the van was done or not. I drove there twice in the afternoons expecting to pick up the van only to get turned away because the van wasn't ready. What a waste of time and fuel!

They changed their name... Although John Sullivan bought them out, it's still the same people working there. So, expect the same terrible customer service.

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User Rating: 1 out of 5 stars

Horrible Customer Service!: I have a van that broke down 4 times in the last year. I took it in while under warranty and the dealer said they "fixed" the problem. The warranty ran out and I took it in and paid $1,100.00 to fis the same problem. This 4th time, they want 750.00 more for the same problem we've been having. I talked to Erin McCullough and she hung up the phone on me when I ask her to let me speak without being interrupted. She also said "I am the final say" when ask who else could help me. Apparently, she has a big ego and will not allow anyone else to help their customers. I would never recommend this dealer to anyone out there! STAY AWAY! They are not reasonable or helpful in any way!!!

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